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FAQs

Products

Kitras products are assigned to size-categories based on the item diameter. Our current size-categories range from 2" to 8" depending on the collection. 

Approximate dimensions are available on each product page under “Product Specs". Because each piece is handblown and unique, measurements can vary slightly.


Yes! Most Kitras glass products come with a story tag, either attached to the hanging loop or placed in the gift box.

Some collections have a unique story for each colour, while other collections have one theme-specific story for all colours.

Each individual product’s story is included under “Story” on each product page. If you have any further questions please email [email protected] or send us a chat! 

All Kitras glass products are hand-crafted by our talented team of glassblowers. To reduce waste, we schedule products to be made as orders are received.

On average, it takes our skilled artisans up to 10 business days to produce your piece(s). However, we often have popular products in stock and may be able to ship them out sooner. 

If you're under a time crunch, we recommend that you purchase your pieces earlier than needed. However, if your need is more immediate, please contact us at [email protected] and through the chat and we will help in any way we can.

Kitras has an extensive catalogue of beautiful products available in a variety of colours, shapes and sizes. Our collections are updated regularly to keep products current and exciting! 

Because our artisans are focused on our catalogue products, we are limited in the custom requests we can accommodate.

Custom inquiries are considered on a case-by-case basis, depending on the scope and nature of the request, time of year and number of pieces. A custom fee may be also be applicable.   

Please contact [email protected] or send us a chat with your requests. 

If you are looking for a unique ornament to match your décor, or a custom gift, please check out our Make Your Own Ornament page. You can design a beautiful ornament in your choice of colours!  

While we are so grateful you thought of Kitras Art Glass, our focus is on hand-crafting art that is designed by the Kitras family and our team. We do not replicate non-Kitras glass products.

Thank you for thinking of us for this special project. However, we are not set up to facilitate projects of this delicate nature.

At Kitras Art Glass we are unable to repair your broken glass item. Unfortunately, broken glass can rarely be restored to resemble its original state or level of durability.  

If it’s a small crack or clean break you may have some success with glass glues or epoxies - depending on the extent of the damage. 

If you are trying to repair a broken hanging loop, it is unlikely that glue or epoxy will restore the loop so that it is strong enough to support the weight of the ornament long term. In this case you might be better served by filing down the sharp edges and displaying the ornament on a three-legged stand instead. 

Please exercise caution whenever handling broken glass. Always use safety equipment such as gloves and safety glasses, and dispose of broken glass thoughtfully by wrapping it in layers of paper to avoid injury to yourself or anyone else.

If you have a unique piece of art glass and you are wondering if it might be a Kitras product - past or present - please send us a few photos. We would be happy to take a look! Email [email protected] or send us a chat!

Each Kitras Art Glass piece is one-of-a-kind and will have its own charm. We celebrate the beauty and uniqueness of each glass piece. How special to get a truly one-of-a-kind piece! 

Our stock photos provide one sample of the overall design and the general colour combination used for each product, but the ratio of those colours, the webbing, the vibrancy and colour-coverage will vary slightly with each piece. They are handmade and each piece is unique. We wouldn’t want it any other way. 

Our products in the Fragile Finds Collection are often perfectly, imperfect in nature, meaning they may vary slightly in size, shape and colour from our stock photos. 

Is there still something not quite right with what you received? Please contact us with photos and your order number at [email protected] or in the chat. We are happy to take a look!

First, please confirm that your stand fits your ornament. Each product description indicates the size of ornament that will suit the stand.  

Next be sure to use a flexible material to hang your ornament from your stand – ribbon, twine, fishing line, wire, etc.

While it may appear possible to hang ornaments on the stand directly from the glass hang loop, we recommend against this. The loops are fragile and susceptible to breaking if they are twisted or bumped with force. 

If this is not the issue, or you think you were sent the wrong stand, please contact us at [email protected] or in the chat with your order number and photos. We would be happy to help in any way we can.

We do! We have a Corporate Gifting Program for orders that fall under the categories of employee recognition awards, conference gifts, holiday gifting, weddings or other events. 

We also offer volume discounts:

20 to 35 items: 10% off the retail price.
36 to 100 items: 15% off the retail price
Over 100 items: 20% off the retail price 

Substantial quantities require ample notice. Because our products are handcrafted we may require several weeks or months to build the order. For example, if you are looking for corporate gifts for the winter holidays, we advise you to start reaching out in September or earlier for November-December delivery.    

If you are interested in placing a corporate order or finding out more information please visit here, email [email protected] or send us a message in chat! 


Yes, we do sell wholesale. For more information please click here or contact us at [email protected] or 1-800-439-6393 to find out more information. 

Yes! All of our sealed glass pieces can remain outside all year. 

Keep in mind that Kitras glass should be introduced to the outdoors in the spring after the last frost. After that, any sealed item can stay outside no matter the temperature. 

However, items like seed rests, hummingbird feeders, diffusers and oil lamps run the risk of liquids freezing, expanding and cracking the glass over the winter. These pieces should be brought indoors for the winter before the first frost and reintroduced to the outdoors in the spring.

Your ornament(s) should be displayed using materials that are durable against the elements. The material needs to support the weight of the product, longterm. When applicable, tie your knots nice and tight and make sure you check your set-up from time to time for signs of wear, in case the hanging material needs replacing.  

Check out the Inspiration tab for more details on how and where you can display Kitras glass or contact us at [email protected]  or in the chat for any additional inquiries.

All of our glass is hand-crafted in Fergus, Ontario, Canada, and pieces are generally scheduled to be made after the orders are placed.

Our iron accessories and paraffin oil are also locally manufactured. 

We are so sorry to hear your Solar Light isn't working. 

  1. Check to make sure the "ON/Off" switch is in the "ON" position. Occasionally the silicone cover can shift and prevent the switch from clicking into place. You can open the panel to check the cover and reposition if needed. 
  2. Replace the solar panel battery with another rechargeable solar battery (not sold at Kitras).To change the battery, remove the screws from the bottom of the solar panel. Replace the battery and refasten the bottom of the solar panel. 
  3. Ensure your solar light is getting enough afternoon sunlight and that nothing has happened to impeded the solar panel's direct exposure to sun ie. Plants having grown over the panel. 

If your Solar Light still isn't working, order a replacement here. 

Unfortunately, we have discontinued our larger garden items, such as the Gazing Balls, 10" Balls and 12" Balls. At this time we have no plans to bring them back. 

We offer a collection that includes items like the Tree of Remembrance and Tree of Memories, which can serve as thoughtful bereavement pieces. 

However, we do not specialize in creating custom memorial items such as incorporating ashes into glass nor do we stray from our standard catalogue of Kitras products. 

While we understand the importance of such pieces, we encourage those interested in customized memorial products to explore other companies specializing in such services.

We want to clarify that the plastic ring attached to our ornaments is intended solely for attaching story tags and should not be used to hang the ornament, especially outdoors where it will not withstand the elements. 

In cases where ornaments break due to the hanging method employed, we cannot replace the items directly. Nevertheless, we invite you to contact us with the details for further assistance on this issue. 

Send us an email at [email protected] or send us a chat! 

You can explore our Tree of Enchantment collection to find the Tree of Life ornament, which is available in multiple sizes. 

This collection and other sentiment options can be viewed at kitras.com.

Thank you for your interest in our "Sold Out" products. 

Due to the nature of our product, from time to time we run into supply chain issues and cannot handcraft specific items from our catalogue. 

We do not have a waitlist for out of stock or "Sold Out" items, but we will update the website as soon as products are available for ordering. Note, this means we have the raw product on hand to handcraft your order, it does not mean we have the product in stock and ready to ship. Each order is handcrafted. 

Please check in periodically on Kitras.com to see if your product of interest is back in stock. 

For non-Kitras Goods and the Fragile Finds products, once and item is "Sold Out" the item is gone. Occasionally we will reorder a Goods product, but the restock will not be immediate and is not guaranteed. For Fragile Finds, each product has limited stock and once it's gone, it's gone. 

We thank you for your patience!

Thank you for your interest in leaving a product review! We'd love to hear from you! 

To leave a review, please go to the product page on kitras.com, scroll to the bottom and click "Write a Review". You will be taken to a review page. Click on the number of ⭐''s you would like to give the product, write the "Review Title", write the "Product Description," leave a photo or video if you would like, and fill out your contact information! 

Once you have completed your review, click "Agree & Submit." You will receive an email that asks you to confirm your review. Once you confirm your review it will be sent to us for moderation! 

Please note that Fragile Finds items are often removed from the collection once the item is sold out. If the product is no longer appearing on the website, you will be unable to leave a review. 

All Kitras products include story tags. Many products have unique tags based on the collection and/or colour of the piece. 

However, items in Fragile Finds or Warehouse Sales will not include product specific story tags. They will include a generic Kitras tag that tells the story of our company. 

Orders

If you would like to change your order, please contact us as soon as possible and we will help in any way we can. However, the ability to adjust your order will depend on how far along your order is in the fulfillment process. 

Please email INFO@KITRAS.COM or send us a chat with your order number and details on the changes you'd like to make and we'll help in any way we can. 

For items not in stock, it can take about 5-10 business days for products to ship. However, this is an estimate - some orders will leave sooner and some may take longer.

All Kitras glass products are handcrafted and are generally made to order! Meaning your piece is made just for you! 

If your order is time-sensitive due to a special event or occasion, please add a note to your order and/or contact us right away at [email protected] or through the chat. We will always try to make some magic happen for you! 

Visit the "Order Management" section of our chat to see if your order has shipped! Once your order does ship, you will be emailed the tracking information so you will be able to follow your order from our facility to the end destination. 

Holiday & promotion fulfillment: During the holiday season (mid-October to mid-January) and after any promotion period, the estimated turn-around can increase slightly. 

You will need to create separate orders for each recipient/address where you would like to send gifts. Individual shipping rates will apply for each address. 

Confirmation emails are sent immediately after the payment is processed. If you don’t see it right away check your junk email folder. 

If you do not receive the email within 24 hours, please reach out to us at [email protected] or through the chat. We want to make sure you receive all of your order updates!

To view your order history, you will need to login or set up an account.

You can choose to set up an account during the checkout process, or at any other time on our website by clicking “sign up/log in.” We can also email you an invitation to create an account if you are having difficulty just email us at [email protected] or send us a chat! 

Creating an account will allow you to view your past and pending orders. It will also allow you to make any necessary edits/updates to your contact details: email, phone number and default shipping and billing addresses.  

Make sure you triple check that your email address is correct before completing the account set-up process please! This is our main way to contact you.  

If you noticed something wasn’t right on your confirmation email, contact us as soon as possible and we will help in any way we can; however, the ability to adjust your order will depend on how far along your order is in the fulfillment process.  

If you're concerned about billing details please note the billing and payment details are not required to match and an incorrect billing address will not prevent your payment from being processed. 

The billing address is important so we have a primary contact. Also, if you're sending the order as a gift, the billing address indicates to the recipient who sent them the special gift! If your order is a gift, contact us at [email protected], 1-800-439-6393 or through the chat and we'll help make the change, if possible. 

If you have an account, you can log in and edit your default billing and shipping address’ for future orders, but it will not change the address on a pending order.

If you use Apple Pay or Shop Pay, please double check your default addresses on those apps. Keep in mind that even if something is auto-filled, those details can be edited/over-written on your Kitras order.  

Join our mailing list at the bottom of this page and follow us on Instagram and Facebook to be the first to know about exciting events, new products and promos! 

All specials, promotions and discounts are applied to the order before tax and shipping.

We love your enthusiasm for Kitras Art Glass!

Yes, we offer tiered savings:

20 to 35 items = 10% off retail price

36 to 100 items = 15% off retail price

Over 100 items = 20% off retail price

This tiered savings applies to both individual retail customers and businesses looking to purchase for gifting/donation purposes. 

Please check out the Corporate Gifting Program page for more information or send us a chat to begin the order process.

If you are inquiring to become a wholesaler, please apply here or send us a message.

For returns or exchanges, please contact us within 60 days of delivery and we will provide our return address and instructions. Please do not ship product(s) back without contacting us first. 

To be eligible for a return the product(s) must have been purchased from Kitras directly via WWW.KITRAS.COM and they must be in their original condition. If the order was fulfilled by a separate Kitras retailer please contact that company for a resolution.

If the return or exchange is due to a breakage or error on our part, please contact us within 7 days of delivery to report the issue. Provide your order number and a description of the issue and we would be happy to replace or rectify the situation at our cost. (Note: any claim of damage, defect or error will require photos.)

Customers are responsible for any return shipping costs if the return is due to personal choice or error, such as a change of mind or ordering the wrong colour or size.

For exchanges, Kitras will pay for the shipping on the new order. Customers are responsible for arranging the return and upon arrival and inspection, Kitras will refund the product on the original order and create a new order with the adjusted shipping rate (you pay for the return shipping, we pay to ship the new product back to you). Contact us to arrange your exchange at [email protected].

If you are unsure how your return should be handled or if you have any further questions regarding our return policy, please email [email protected] or message us in the chat. 

Please do not send anything back without contacting us first. 

How disappointing! Please contact us at [email protected] or through the chat within 7 days of receiving your order to start the replacement process. Please do not return or dispose of the damaged product before receiving a response from us.

For the fastest resolution, please provide your order number and a photo of the damage in your initial contact. 

Use caution when obtaining the photo(s). We need to verify the size and colour(s) of the piece for the replacement; however, it is not always necessary to remove the ornament from the wrapping entirely if this cannot be done safely. 

We do apologize for the inconvenience, but with your assistance we will have a new piece on your doorstep in no time!

We are sorry to hear that. Please contact us within 7 days of receiving your order and we would be happy to help rectify the issue. Also, please check your tracking numbers and ensure that all packages have arrived. When multiple boxes are shipped, they do not always arrive at the same time. 

To help us know exactly what is missing please be sure to check all of the packaging for any smaller pieces like wicks or reeds that are packaged separately. These items can be tiny and, on occasion, they can look like packaging materials. We try to make these pieces stand out, but please look through all packaging materials carefully before discarding any of it.

If something is not functioning the way you thought it might, we are happy to get to the bottom of it with you! 

We have several resources on our site for how to use oil lamps, how to pair our ornaments with the stands, how to set up the solar lights, etc. Please check out our articles in the Help Centre, or the Inspiration page for details. 

If you don’t find what you are looking for, please contact us at [email protected] or in the chat with your order number, photos of the product in question, and a detailed description of your concern.

We are sorry to hear you need to cancel. Please contact [email protected] or message us in the chat and we would be happy to assist you.

Our ability to cancel your order will depend on how far along your order is in the fulfillment process. If the order has shipped, unfortunately it can no longer be cancelled.

For the fastest resolution, please provide your order number and reason for the cancellation in your initial contact.

Gifting

We are thrilled that you have chosen Kitras Art Glass for your gifting occasion! 

You do not need to select a check-box to indicate that the purchase is a gift. When we see that a gift message has been provided, or that the bill-to and ship-to names/addresses are different, we automatically print a gift-packing slip.

Prices are not included on our packing slips, regardless of whether the order is a gift or not.

Most ornaments, sized 2” to 6”, will be wrapped in our special two-layered tissue and corrugated paper cushioning and be placed in a branded Kitras Art Glass gift box.

The few items that are too uniquely shaped or too large to fit in our standard gift boxes, such as Candy Canes and Solar Lights, will arrive in bubble wrap and shipping box. 

We include a packing slip with every order. No prices are included, and when the order is a gift, the gift message is included on the packing slip. 

The packing slip ensures recipients can accurately account for what was intended to be shipped. This is also where we provide our company contact details and the order number in case the recipient needs to reach out to us for any reason.

Yes! 

Gift notes can be added on the “cart” page - just before you begin the checkout process. Look for the text box that says “Add a message to your order”. 

However, please note the gift message will not be available for review in your order confirmation email, so make sure you proofread carefully before checking out.

If you missed your chance to add a note when you placed the order contact us at [email protected] or through the chat with your message as soon as possible. If your order has not yet shipped we will do our best to add the gift message.

Your message will appear on our gift receipt packing slip. 

Across the top of the page will read “A gift for you” in large font. The terms “bill to” and “ship to” are replaced with: “a gift from” and “to” and following that we include only the basic order details including: the order date, the order number, and our contact info.

Prices are not included on our packing slips.

Happy gifting!    

Yes! You can! Please visit our Corporate Gifting Program page HERE for more information.

All gift messages are included with the order, although they are not displayed on the order confirmation email. 

You can be confident that your heartfelt messages are received and will accompany your gifted items.

To double check please email [email protected] or send us a chat! 

Shipping

If an item is not in stock, on average it takes about 5 to 10 business days to hand\craft your items. 

Once shipped from our studio you will receive the tracking information for your order, which will provide you with an estimated arrival date. Use this tracking information to follow your order's progress to its end destination.

If your order is time-sensitive, please add a note to your order (on the “cart” page) and we will help in any way we can.

You can also always reach us at [email protected] or through the chat to tell us about your time sensitive order or if you require more information.

We can ship anywhere in Canada and the 48 contiguous United States of America through UPS.

Though we do not currently offer ship to Alaska, Hawaii, Puerto Rico or US Virgin Islands, exceptions may be made if customers are willing to pay full shipping rates to these destinations. 

Please contact customer service at [email protected] or message on the chat for a quote. To obtain the quote we require the full shipping address (including the recipient’s name and phone number), as well as the contents requested for the order (collection, item, colour, size, quantity).  

All orders ship directly from our studio/warehouse in Fergus, Ontario, Canada through UPS.

Post Office Boxes are for delivery using Canada Post and the US Postal Service only. We do not ship with these services, so unfortunately we cannot deliver to PO Boxes. 

In cases where the shipping destination is remote, couriers may turn the order over to the Canadian or US postal services for final delivery; however this is an arrangement facilitated between those companies alone, we are not involved.

If you wish to include a PO Box, in addition to your street address, you can do so on the second address line (typically reserved for the apartment/suite number).

We offer shipping as a two-tired flat rate, based on the order value before tax. 

Shipping to Canada
Orders under $50 (before tax) are $15 to ship
Orders over $50 (before tax) are $20 to ship

Shipping to US
Orders under $100 are $10 to ship
Orders over $100 are $15 to ship 

Express shipping is not a service we offer directly online. 

To receive a quote, please contact customer service at [email protected] or through the chat with the following information: the full shipping address (including the recipient’s name and phone number), as well as the contents requested for the order (collection, item, colour, size, quantity).   

Some locations are not eligible for express shipping.  

We do not offer curbside pick-up.

However, we have an onsite Retail Showroom at 530 Dickson Drive. We welcome you to come visit and make your purchase in-store. 

The Retail Showroom is open Tuesday to Saturday from 10am to 5pm. We are closed Sunday and Monday. 

Yes! You can!

Our onsite Retail Showroom at 530 Dickson Drive is open Tuesday to Saturday from 10am to 5pm. 

If you'd like to see our glassblowers at work please inquire with a staff member. If there are glassblowers in studio we'll take you out to see them creating! 

Checkout

All of our products are made and shipped from our studio in Fergus Ontario, Canada. Because of this, international cards may be charged a fee when making a purchase. 

This fee is not charged by us, but by your bank or card provider. 

If you are concerned about international/conversion fees, we encourage you to contact your bank or card provider, or review your terms with them before making a purchase. 

We are sorry for the inconvenience. Here are some troubleshooting ideas depending on what part of the process you are having trouble:

1) If the payment is declining but you know the funds are there, your bank may be blocking your purchase due to security features they provide. If they deem the attempted purchase as being outside of your normal purchasing activity, they may hold it. If you live in the US but rarely purchase internationally, they may hold it. The only way around this is to contact the bank to assure them that it is an approved purchase, and try again.

2) Sometimes the issue is a brief loss of connection, and you simply need to refresh the page to try again. 

Contact us if you require further assistance, we are happy to help via phone 1-800-439-6393, through email [email protected] or from a message on our chat. 

A gift card purchased in store can only be used in store and a gift card purchased online can only be used online. 

If you are having difficulty with a promo code, double-check the details of the event – is there a minimum purchase, is the event/code expired? Was the promo code provided by Kitras directly via our website, Facebook page, Instagram or e-newsletter? If the code came from a source other than Kitras directly, it will not be applicable.

If the promotion is still running, and you meet any possible requirements but are still having difficulty, please reach out for assistance placing your order at [email protected] or through our chat. 

If we are closed for the weekend or holiday when you send your inquiry or leave a voicemail, we will reply as promptly as we can upon our return. If the event ends before you receive our response, know that we will honour the promotion (provided we can reach you within 5 business days from the day the event ends). 

We have many payment options at checkout! 

We can accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Interac, Google Pay and Shop Pay.

At this time we do not accept Pay Pal. 

The pop up spinner for a chance to win 15% off your FIRST order on Kitras.com is ONLY available for NEW newsletter subscribers. You will still be able to spin the wheel if you have already subscribed to the Kitras Newsletter but you will not receive a follow up email as you do not fit the promo criteria.

If you are a NEW newsletter subscriber and did not receive a follow-up email, please check your spam or junk folders. If the email is not there please email [email protected] or call us at 1-800-439-6393 and we'll do everything we can to help!  

Product Instructions

For your reference we are providing a comprehensive guide to assembly and use of our Solar Lights. A document with this information will be included with your Solar Light purchase.

PARTS LIST:

  • Handmade glass globe
  • Connection clip
  • Main lamp pole with solar panel
  • Extension pole
  • Ground spike

ASSEMBLY:

  • Remove stake and glass from packaging, careful not to cut the wire located near the solar panel.
  • Insert the extension pole into the bottom of the lamp pole, gently, until you meet resistance -approximately 1 inch.
  • (If applicable) on the clip, squeeze the spring-loaded arms towards each other, and insert them into the opening in the glass globe. Push until the clip is securely in place.
  • Insert the threaded end of the lamp pole into the hole at the base of the clip.
  • Rotate the globe clockwise until you meet resistance and the globe is secured to the stake.
  • Locate the ON/OFF switch on the bottom of the solar panel and turn the switch to “ON” to activate the rechargeable solar panel and battery.
  • Leave switch “ON” at all times to allow for daily recharging.
  • Panel may require 2 to 3 days in full sunlight for the first charge, then 4 to 6 hours daily.
  • Position the panel with a slight angle to avoid water pooling on the panel surface.

DISPLAY TIPS:

  • Display in flowerbeds, planters or along walkways.
  • The glass should be introduced to the outdoor elements during warm weather only. However, it can be left outside year-round after the initial introduction.
  • Place in an area of full sun or mostly sun during the day for a full charge.
  • Avoid areas with significant sources of night lighting, such as porch or street lights.
  • Avoid areas of high wind or excessive water. Do not allow it to become buried in heavy snow.
  • Be mindful of rocks and hard clay soil when pressing the stake into the ground.

ABOUT THE BATTERY:

  • The battery is a replaceable, rechargeable solar battery (Ni-Cd AAA300mAh 1.2V).
  • If sufficiently charged, the battery should give 6 to 8 hours of light per evening.
  • If storing solar light in a dark place (like a shed) over the winter, remove the battery and store in a warm, dry place.

Are you looking for oil lamp instructions and tips? Look no further. Our team has put together a comprehensive instruction blog to answer all your oil lamp questions.

WICK:



Kitras Art Glass oil lamp wicks are a 2-piece unit including: a fiberglass rope and a glass collar. Please handle with care to ensure these components remain connected.

INSTRUCTIONS:

1) Fill your lamp with clean burning paraffin oil to a maximum of 2/3 full. (At a minimum, there must be enough oil to ensure that 1/3 of the rope will be submerged in the oil when assembled).

2) Insert the wick so the glass collar is resting on the rim of the lamp. Adjust the rope in the collar, as necessary, to expose a tip roughly 1/8” above the collar. (Adjusting the height of the wick will alter the size of the flame. Never attempt to adjust the wick when the lamp is lit or hot from recent use).

3) The assembled lamp should sit unlit for a minimum of 15 minutes; allowing the rope time to soak up the oil to the top of the wick. Once the wick has been properly saturated it should light immediately.



TIPS:

A fiberglass rope means the wick itself does not light on fire; instead, the wick acts as a siphon, continually drawing up the oil as the oil burns. You should not need to replace the wick for several years if it is handled with care.

It is normal for the flame to move around slightly (widening and narrowing at the base) within the confines of the glass collar.

If you are using the lamp indoors you will want to use clean burning oil. We recommend liquid paraffin oil as it is available smokeless, odourless and clear. You can purchase it here. 

If you have any other questions about using this product, please contact [email protected] or call 1-800-439-6393.

Place Bee Balls in and around your garden bed or flower pots. Water will naturally collect on them when it rains or when dew collects in the evening and mornings.

For an extra boost of water make sure to spray the orbs with water any time you water your garden beds or pots.

Enjoy the pops of extra colour in your garden and relish the fact that you are doing your part to help save the bees! 

While our ornaments do not come with hanging materials, we recommend using a flexible and durable material to support the weight of the ornament and withstand outdoor elements. 

Options include twine, wire, cable, fishing line or galvanized steel wire. 

For holding the ornaments, you can use cable seals or wire clamps to secure the ends and pliers to manipulate the wire. 

Ensure the wire or material is rated to carry the weight of the ornaments for additional security.

Each product has a "Use & Care" tab on the product page. Here you will find suggested washing instructions, hanging suggestions, display inspiration, etc. Just be sure to go to the product page and not just the quick view!

If you have any further questions please contact us at [email protected] or at 1-800-439-6393. 

Other

Unfortunately, we no longer offer the onsite glassblowing experience. However, we do offer a virtual Make You Own Ornament experience where you can design your own calico ornament and one of our talented glassblowers will bring it to life. 

For future onsite experiences or workshops, please subscribe to our newsletter, Instagram and Facebook - we will announce new offerings on those channels first.

When you visit our onsite retail store be sure to ask a staff member if you can go to the studio to see our glassblowers creating. If someone is working we'll take you out to see them creating. 


Have you ever wondered what glassblowing actually looks like? How hot the studio actually gets?

Well you're in luck! As long as our glassblowers are producing, we offer tours Tuesday to Friday. Just come into the onsite Retail Showroom at 530 Dickson Drive, ask one of our staff members and we'll see what we can arrange! 

Looking to bring a bus or group tour? Please call us at 1-800-439-6393 or email us at [email protected] and we will be happy to assist you in arrangements!

Sometimes you just want to buy Kitras Art Glass in person. We understand! That's why we have a convenient Store Locator that allows you to find a Kitras retailer near you. If you're looking for something specific we suggest you call the retailer to see if they have your desired product in stock. 

We also have an onsite Retail Showroom at 530 Dickson Drive in Fergus, Ontario, Canada where our entire collection is available. Our showroom is open Tuesday to Saturday from 10am to 5pm. 

Wholesale

If you are a current customer you are registered for an account on our Wholesale Portal. Please use the email you provided HERE and a one time code will be sent to your email to allow you to sign in and begin ordering! 

Each time you sign in you will be sent a one-time code to your email. So please ensure you have access to this email before you sign in. 

If you would like to have different buyers registered for your company please email us at [email protected] or call us at 1-800-439-6393 and we can set them up with their own account. 

Your username is the email address you have on record with Kitras Art Glass. If you wish to change this email address, please call 1-800-439-6393 or email [email protected]. 

We are business partners and you are important to us. 

Please notify us as soon as possible if any big changes like these are happening with your store. We need to update your account information so that it is current to avoid any possible shipping or billing problems. 

Please email us at [email protected] or call us at 1-800-439-6393. 

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